Practical & Social Etiquette for Bosses

A fully operating business has many integral parts: its staff, customers, business plan, goals (both short-term and long-term), and of course, the boss. Bosses are placed in a delicate situation balancing concerns about payroll and maximizing profits with concerns about being liked and respected by staff members. In the business world, a simple "business etiquette" mistake can be costly. Some business etiquette suggestions (both old and new) for bosses to prevent common mistakes are:
- Don't always stay behind your desk.: If it is not a part of your daily routine (e.g., conversations about budgets or reports), step out from behind your desk. This is especially true when meeting a client, interviewing a prospective employee or participating in a review. Moving out from behind your desk makes you seem less dominating and may possibly encourage honest and frank conversation from the person sitting across from you.
- Engage in small talk: Although it may seem tedious at times, small talk is important for a successful and pleasant working environment. Engaging in small talk with employees makes you, as the boss, appear more friendly, as well as enables you to know your employees better without getting too personal. Small talk with clients makes them feel more aligned with you and your product or service.
- Stay professional when using text messaging and e-mail.: Your child may know what "lol" means, but it has no place in a work-related email, especially with clients. Keep the emails and text messaging professional. Also, never use emoticons. If you are happy, just say so.
- Compliments are OK!: Some bosses tend to not give compliments out of fear that doing so may encourage employees to start slacking. However, when no compliments are given, employees may become disgruntled and "de-motivated." Give justified compliments. When talent is found, recognized and complimented, growth is fostered. This is vital to all businesses.
- Set the standard for work dress code.: You are the boss, so however you dress and your appearance will influence employees' dress and appearance. You set the style for your business.
- Employees & Social Networking sites.: It is wise to not send your employees "friend requests." Befriending an employee on a social networking site may make them feel uneasy. If the employee attempts to befriend you, go ahead and accept, but maintain professionalism. Or, make it your company's policy that bosses and employees shall refrain from such social media friendships.
- Refrain from Water-cooler talk.: Water-cooler talk is much different from small talk. Do not engage in gossip with your employees, as you will be viewed as untrustworthy and perhaps lose respect. If rumors are circulating around the office, address them head-on. You are the boss and it is your job to create a comfortable, but successful, work environment.
Being a boss is never a simple role. If you own a business and are in need of guidance on how to properly manage a well-functioning staff, an experienced Business Lawyer would be beneficial to you. A Business Lawyer can provide guidance on how to maximize employee performance, and ultimately profits, while maintaining a comfortable working environment. Contact Wood, Atter & Wolf, P.A., to speak to an experienced Business Attorney today!
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